TABLE OF CONTENTS
ARTICLE 1 DEFINITIONS
ARTICLE 2 APPLICABILITY
ARTICLE 3 TICKET
ARTICLE 4 FARES, TAXES, FEES AND CHARGES
ARTICLE 5 RESERVATIONS AND TICKET PURCHASE
ARTICLE 6 CHECK-IN AND BOARDING
ARTICLE 7 REFUSAL AND LIMITATION OF CARRIAGE
ARTICLE 8 CARRIAGE OF BAGGAGE
ARTICLE 9 SCHEDULE, DELAY AND CANCELLATION OF FLIGHT
ARTICLE 10 OVERBOOKING
ARTICLE 11 REFUND
ARTICLE 12 CONDUCT ONBOARD AIRCRAFT
ARTICLE 13 ARRANGEMENTS FOR ADDITIONAL SERVICES
ARTICLE 14 ADMINISTRATIVE FORMALITIES
ARTICLE 15 SUCCESSIVE CARRIERS
ARTICLE 16 LIABILITY FOR DAMAGE
ARTICLE 17 TIME LIMIT FOR COMPLAINT
ARTICLE18 OTHER PROVISIONS
ARTICLE19 EFFECTIVENESS AND MODIFICATION
As you read these Conditions, please note that:
1.1“Domestic Carriage by Air” means transportation in which, according to the contract of carriage, the place of departure, the destination and an Agreed Stopping Place is situated in the People’s Republic of China (except Hong Kong SAR, Macau SAR and Taiwan China)
1.2 “We” means Dalian Airlines Limited.
1.3 “You” means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket. (See also the definition for “Passenger”).
1.4“Carrier” means an air carrier issuing a ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage hereunder or to perform any other services related to such air carriage.
1.5 “Airline Designator Code” means the two characters or three letters which are used to identify particular air carriers.
1.6“Authorized Sales Service Agent” means the passenger transportation sales service agent enterprise which has been authorized by us to represent us in the sale of air transportation services (products) within the scope of our authorization.
1.7 “Authorized Ground Handling Agent” means the enterprise which has been authorized by us to provide, on our behalf and within the scope of authorization, the passenger and baggage handling services for the flights operated by us.
1.8“Passenger” means any person, except the members of the crew, carried or to be carried on a civil aircraft pursuant to a ticket. (See also the definition for “you”.)
1.9 “Child” means any person who is over the age of two (2) but under the age of twelve (12) on the date of travel.
1.10“Infant” means any person who is at least fourteen (14) days old and is under the age of two (2) on the date of travel.
1.11“Booking” means the seat, class of travel and the weight and volume of baggage that are allowed for.
1.12 “Flight” means an act of flying performed along a specific air route at a specific time on a specific date.
1.13“Valid ID” means the valid documents/credentials which you are required by the competent authorities of the government to present at the time of ticket purchase and check-in and which can prove your identity. Examples include Chinese ID Card, passport that can be used according to regulations, Military Officer Certificate, Compulsory Serviceman Certificate, Police Officer Certificate, Armed Police Certificate and Hukou Booklet (Household Registration Booklet) for minors under sixteen (16) years old.
1.14 “Ticket” means either the Electronic Ticket or the transportation document which is entitled “Passenger Ticket and Baggage Check”, in each case issued by us or by our Authorized Sales Service Agent on our behalf, and which includes the conditions of contract, notices and coupons.
1.15 “Electronic Ticket” means the form of ticket which is sold by us or by our Authorized Sales Service Agent on our behalf, stored as electronic data in our system and used as the proof of sales, financial settlement and transportation.
1.16“Conjunction Ticket” means a Ticket issued to the Passenger with relation to another Ticket which together constitute a single contract of carriage.
1.17“Days” means calendar days, including all seven (7) days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the day upon which the flight commenced, shall not be counted.
1.18 “Ticket Coupon” means both a paper flight coupon and an electronic coupon, each of which entitle the named passenger to travel on the particular flight identified on the coupon
1.19 “Electronic Coupon” means an electronic Flight Coupon or other valued document held in our computer database.
1.20 “Flight Coupon” means that portion of the ticket which is issued by us or by our Authorized Sales Service Agent on our behalf, bears the notation “Good for Passage”, or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which you are entitled to be carried.
1.21 “Itinerary/Receipt” means the document which we issue to Passenger traveling on Electronic Ticket and which contains the Passenger's name, flight information and other related information.
1.22 “Tariff” means the fares, charges and/or related conditions of use published by an airline, subject to the approval from appropriate authorities where required.
1.23“Normal Fare” means the highest fare established for First Class, Business Class and Economy Class that is applicable within a given period, including Child’s fare which is established as 50% of the fare mentioned above and Infant’s fare which is established as 10% of the fare mentioned above.
1.24“Special Fare” means all fare types other than “Normal Fare”.
1.25“Agreed Stopping Places” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
1.26 “Stopover” means a stop on your journey, which you make, at your own discretion and subject to our prior consent, at a point between the place of departure and the place of destination.
1.27“Force Majeure” means an unusual and unforeseeable circumstance beyond control, the consequences of which could not have been avoided even if all due care had been exercised by us.
1.28 “Check-in Deadline” means the latest time specified by the airline by which you must have completed check-in formalities and received your boarding pass prior to boarding the aircraft.
1.29 “Baggage” means the necessary, and an appropriate quantity of, personal articles that the passenger wears and uses for convenience and comfort during the travel. Unless otherwise specified, it consists of both the Checked Baggage and Unchecked Baggage of the passenger.
1.30“Checked Baggage” means the baggage which the Passenger hands over to us for carriage and for which we have issued the Baggage Identification Tag.
1.31“Unchecked Baggage” means any of your baggage, other than checked baggage, which you are to take care of by yourself, including your hand baggage and baggage that occupies an extra seat.
1.32“Baggage Identification Tag” means a document issued solely for identification of checked baggage.
1.33“Baggage Check” means those portions of the Ticket which relate to the carriage of your Checked Baggage.
1.34 “Overbooking” means a condition which exists when more seats have been booked on a flight than seats available for sale.
1.35 “Missing Your Flight Before Check-in” means you fail to make it onboard your flight and thus miss your flight because you fail to complete check-in before the specified time limit at the airport of departure or because your travel documents do not meet the specified requirements at the airport of departure.
1.36 “Missing Your Flight After Check-in” means you fail to make it onboard your flight and thus miss your flight after completing check-in at the airport of departure or at the airport of the agreed stopping place.
1.37. “Taking the Wrong Flight” means you make it onboard a flight that is not specified on your ticket and arrive at the destination that is not specified on your ticket.
2.1.1 Unless otherwise provided for in Articles 2.1.2, 2.2 and 2.3, these Conditions of Carriage apply only to the international carriage of passenger and baggage on the civil aircraft for which we are paid.
2.1.2 Unless otherwise provided for in the conditions of use of special fares, contracts and travel documents related to free ticket and special fare ticket, these Conditions of Carriage also apply to carriage on free tickets and special fare tickets. Where discrepancies exist between the conditions of use of special fares, contracts and travel documents related to free ticket and special fare ticket and special fare ticket and these Conditions of Carriage, the Conditions of Carriage, contracts and travel documents related to free ticket and special fare ticket shall prevail.
2.2 Charter operations
If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the ticket.
On some flights we have arrangements with other carriers known as “Codeshare”. This means that, even if you have a reservation with us and hold a ticket where our name or Airline Designator Code (CA) is indicated as the carrier, another carrier may operate the civil aircraft on which you travel. In such circumstances, we will advise you of the carrier operating the civil aircraft at the time you make a reservation.
Our Conditions of Carriage also apply to codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own Conditions of Carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. These different rules and Conditions of Carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights. When it comes to codeshare flights, the differences between our regulations and Conditions of Carriage and those of the operating carrier could involve, but are not limited to:
2.3.1 check-in deadline;
2.3.2 refused carriage and restricted carriage;
2.3.3 carriage of baggage related to, among others, free checked baggage allowance, hand baggage allowance and the standards on excess baggage fees to be collected;
2.3.4 denied boarding and flight delay compensation;
2.3.5 smoking ban on flights.
2.4 Overriding law
These Conditions of Carriage apply to the domestic air carriage provided by us. If these Conditions of Carriage are in direct contradiction to our tariff rules or applicable laws, such tariff rules or applicable laws shall prevail.
3.1.1 We will provide carriage only to the passenger named on the ticket, and you may be required to present your valid ID.
3.1.2 Ticket is not transferable.
3.1.3 Some tickets sold at discounted fares may be partially or completely non-refundable. You should choose the fare that best suits to your needs.
3.1.4 If your ticket, as described in 3.1.3 above, which is completely unused or partially unused, and you are unable to travel due to Force Majeure, you shall inform us accordingly as soon as possible and provide us with the proof of the Force Majeure. We will grant a refund to you after deducting all reasonable fees. For the non-refundable amount, we will provide you with a certificate which can be used on our flights or in exchange for our related services.
3.1.5 The ticket is and remains at all times the property of the issuing carrier.
3.1.6 Except in the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you present a valid ticket containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. In addition, you shall not be entitled to be carried if the ticket presented is mutilated or if it has been altered other than by us or our authorized sales service agents. In the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you provide a valid electronic ticket that has been duly issued with your name indicated on it and your valid travel document used at the time of ticket purchase.
3.2 Period of validity
3.2.1 Except as otherwise provided for in the ticket, these Conditions of Carriage, or in applicable tariff rules (tariff rules can contain the limitations on the validity of a ticket, and in that case such limitation will be shown on the ticket), a ticket is valid for:
3.2.1(a) one year from the commencement of travel, provided travel commences within one year from the date of ticket issuance; or
3.2.1(b)one year from the date of ticket issuance, provided no portion of the ticket is used.
3.2.2 The validity period of ticket starts from 00:00 (included) of the next day after the issuance of the Ticket or commencement of travel and ends before 24:00 (excluded) on the day of expiration of the ticket.
3.3 Extension of the validity period of ticket
3.3.1 If you are unable to commence your travel within the validity period of your ticket for one of the following reasons on our part, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available:
184.108.40.206 We have canceled the flight on which you have a reservation;
220.127.116.11 The Agreed Stopping Places of the flight we have canceled include your origin, destination or stopover;
18.104.22.168 We fail to operate the flight according to the flight schedule within a reasonable period of time;
22.214.171.124 We have caused you to miss your connecting flight on which you have a reservation;
126.96.36.199 We have changed the class of service you have paid for;
188.8.131.52 We are unable to provide a seat in the class of service you have paid for;
3.3.2 If you hold a ticket of ordinary fare and are unable to travel within the validity period of your ticket because we cannot provide a seat in the class of service you have paid for, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available, but the extension shall not exceed 7 days.
3.3.3 If, after having commenced your journey, you are unable to continue your travel within the period of validity of the ticket by reason of illness, we may extend, at the point where your journey was interrupted, the validity period of your ticket to when you become fit for travel again or to when our first flight after such date on which a seat for you is available in the class of service for which the fare has been paid. Such illness shall be attested to by a medical certificate issued by a medical institution recognized by us. Where the unused portion of your ticket contains one or more Stopovers, the validity period of such ticket can only be extended by no more than three months from the date of the issuance of the medical certificate by such medical institution. In these circumstances, we will similarly extend the period of validity of Ticket of your close relatives that accompany you during the travel.
3.3.4 In the event of death of a passenger in the course of travel, the tickets of the persons accompanying the passenger can be modified with the period of validity of their tickets extended. In the event of a death in the immediate family member of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family members who are accompanying the passenger, can likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be longer than forty-five (45) days from the date of the death shown on the death certificate.
3.4 Sequence and use of coupons
3.4.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. The fare you have paid is based upon our tariff and is for the transportation as shown on the ticket. The fare forms an essential part of our contract with you. All the coupons of the ticket must be used in sequence provided in the ticket when issued. If the coupons are not used in the sequence provided in the ticket when issued, we will calculate the fare again based on your actual travel.
3.4.2 Should you wish to make any changes to your flight, you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new fare or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.4.3 Should you change your transportation without our consent, we will determine the fare based on your actual travel. The fare you are required to pay based on your actual travel refers to the fare you are supposed to pay when making a ticket reservation on the actual travel. If such fare is higher than the amount you have paid for your current ticket, you will have to pay the difference between the fare you have paid and the new fare applicable to your new travel, and then we will provide you with the subsequent transportation services. The unused coupons of your ticket cannot be used anymore.
3.4.4 Some changes in ticket such as changes in the place of departure or the direction of travel could result in an increase in the fare. Many fares are valid only on the dates and for the flights shown on the ticket, and no changes in such tickets are allowed or changes are allowed only after the applicable fees are paid.
3.4.5 Each flight coupon contained in your ticket shall indicate the class of service, flight date and flight number, and will be accepted for transportation after a seat has been reserved. If you hold an open-date ticket, reservation can be made subject to our tariff rules and the availability of seats on the flight requested.
3.4.6 In the event you do not show up for any flight on which you hold a reservation and fail to inform us in advance, we may cancel your return or onward reservations shown in your ticket. However, if you have informed us in advance, we will not cancel your reservation on the subsequent flight subject to your request.
3.5 Name of the carrier
Our name will be shown as our Airline Designator Code or in other forms of abbreviation on the ticket.
FARES, TAXES, FEES AND CHARGES
Fares apply only to the carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly provided for. Fares do not include ground transportation between airports or between airport and downtown. Your fare will be calculated in accordance with our tariff in effect on the date of payment of your ticket for travel on the specific date， itinerary and other information shown on the ticket. If we make any adjustments to our tariff after the ticket is issued for you, the fare you have paid will not be changed. Should you change your itinerary or date of travel, the fare you are supposed to pay could change too.
4.2 Fares for revolutionary disabled servicemen, former police officers disabled in line of duty, children and infants
4.2.1 The fares for the revolutionary disabled servicemen and former police officers who were disabled in the course carrying out public duties are 50% of the normal fares for adults on the same flight. Any requests for these reduced fares must be warranted by the appropriate documents, including Certificate for the Revolutionary Disabled Servicemen of The People’s Republic of China and Certificate of Preferential Treatment for the Former Police Officers Disabled In the Line Of Duty, issued by the government.
4.2.2 The child fare is 50% of the normal adult fare or the applicable adult fare on the same flight. A seat is provided to the child and the related tariff rules apply.
4.2.3 The infant fare is 10% of the normal adult fare on the same flight, and we do not provide seats for infant tickets. If an infant is to occupy a separate seat, a child fare ticket shall be purchased for the infant. When an adult travels with two or more infants, child tickets shall be purchased for the infants in excess of one.
4.2.4 If a child or infant is accompanied by another passenger during travel, a ticket in the same class of service as the accompanying passenger shall be purchased for the child or infant.
4.3 Taxes, fees and charges
You should pay the applicable taxes, fees and charges imposed by government or other authorities, or by the operator of an airport. At the time you purchase your ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket.
Fares, taxes and charges shall be paid with the currency of the country of ticket issuance, unless we or our Authorized Sales Service Agents specify another currency when or before you make payment. We can specify of our own accord other currencies for payment if the local currency cannot be converted or for other reasons.
RESERVATIONS AND TICKET PURCHASE
5.1 Methods of ticket reservation and purchase
You can reserve and purchase ticket through our website, mobile apps, our service hotlines, any of our ticketing offices or any of our Authorized Sales Service Agents as well as other channels recognized by us.
5.2 Requirements on ticket reservation
5.2.1 We or our Authorized Sales Service Agents will keep a record of your flight reservation. Upon request we will provide you with written confirmation of your reservation.
5.2.2The conditions of use of certain fares contain provisions which limit or exclude any change to or cancelation of your reservation on your part. We or our authorized sales agents will keep you informed of these conditions of use of fares when you purchase your ticket.
5.3 Ticketing time limit
You should pay for your ticket within the ticketing time limit specified by us or our Authorized Sales Service Agents. Otherwise, we will cancel your reservation. At the time of reservation, we or our Authorized Sales Service Agents will advise you of such ticketing time limit.
You must produce your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
5.4 Personal data
You recognize that personal data has been given to us in connection with your travel for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies. For these purposes, you agree that we retain and use such data and to transmit it to our related government agencies, Authorized Sales Service Agents, Authorized Ground Handling Agents, other carriers or the providers of the above-mentioned services. We will properly keep confidential the personal data you provide to us.
5.5 No particular seat requested or assigned is guaranteed
We will do our best to meet your advance seating, however we cannot guarantee that we can provide any specific seat to you. For operational, safety or security reasons, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft.
CHECK-IN AND BOARDING
6.1 Check-in deadlines differ according to airports and we suggest that you keep yourself informed about and meet these check-in deadlines. To ensure that you can travel as planned, you should leave yourself ample time to meet the check-in deadline. We have the right to cancel your reservation if you fail to complete check-in before the specified check-in deadline. If the first flight in your travel is ours, we or our authorized sales service agents will advise you of the check-in deadline of the flight, but you should keep yourself informed of the check-in deadline of any subsequent flight in your travel.
6.2 You must arrive at the boarding gate no later than the time specified by us at the time of check-in. We have the right to cancel your seat if you fail to arrive at the boarding gate before the specified closing time of the boarding gate.
6.3 The valid identity document you use at the time of check-in must be the same as that you use at the time of ticket purchase.
6.4 Missing Your Flight Before Check-in
If you miss your flight without having checked in and still want to travel, the rules on voluntary ticket change apply to your original ticket. If you want a refund on your original ticket, the rules on voluntary refund apply.
6.5 Missing Your Flight After Check-in
If you miss your flight after check-in, the rules on voluntary ticket change and on voluntary refund mentioned in 6.4 above apply.
If you miss your flight after check-in due to reasons on our part, we will arrange for you a subsequent flight as soon as possible, or grant a refund to you based on the rules on involuntary refund specified in 11.2 of these Conditions of Carriage.
6.6 Taking the Wrong Flight
If you make it onboard a flight that is not specified on your ticket and arrive at the destination that is not specified on your ticket, you have the following options:
6.6.1 You are transported back to the departure airport, where a subsequent flight will be arranged for you as soon as possible so that you can fly to the destination specified on your ticket, and you will not pay any additional fare and get any refund to you; or
6.6.2 If we have a flight that departs from the arrival airport of the wrong flight for the destination specified on your ticket, such a flight or ground transportation will be arranged for you as soon as possible, so that you can leave the arrival airport of the wrong flight for your destination specified on your ticket; or
6.6.3 If you decide to terminate your travel at the arrival airport of the wrong flight, we will check the fare of travel from the departure airport specified to the destination specified against the fare of travel from the departure airport specified to the arrival airport of the wrong flight. If the fare of travel from the departure airport specified to the destination specified is higher than the fare of travel from the departure airport specified to the arrival airport of the wrong flight, you will get a refund on the fare difference; otherwise, you will be required to pay the fare difference.
6.7 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this article.
REFUSAL AND LIMITATION OF CARRIAGE
7.1 Right to refuse carriage
In the exercise of our discretion, we can refuse to carry you or your baggage after advising you of such refusal. In such a circumstance, you have the right to get a refund on your ticket. We can refuse to carry you or your baggage for any one or more of the following reasons:
7.1.1 The carriage of you or your Baggage may violate any applicable laws, regulations or orders of China;
7.1.2 The carriage of you or your Baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members;
7.1.3 The carriage of any baggage or articles requested by people whom you do not know of;
7.1.4 Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, passengers, crew members, or property;
7.1.5 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
7.1.6 You have refused to submit to a security check;
7.1.7 You have not paid the applicable fare, taxes, fees or charges;
7.1.8 You fail to produce your Valid ID, or the Valid ID you have produced is not the same as that at the time you purchased your Electronic Ticket;
7.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our Authorized Sales Service Agents, or has been reported as being lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the ticket;
7.1.10 You have failed to comply with the requirements set forth in Article 3.4 above concerning coupon sequence and use, or you present a ticket which has been issued or altered in any way, other than by us or our Authorized Sales Service Agents, or the ticket is mutilated;
7.1.11 You fail to observe our instructions with respect to safety or security;
7.1.12 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic equipment on board our aircraft;
7.1.13 You fail or refuse to obey the instructions of our crew members.
7.2 Limitation of carriage
7.2.1 Passenger who travels with infant, unaccompanied minor, disabled person, pregnant woman, person with illness or other types of passenger who need special assistance can be accepted for carriage, provided we are informed in advance, our conditions of carriage are met, and we give our prior consent and make arrangements in advance.
7.2.2 Carriage of children
A child who has attained the age of two(2) and is under the age of five(5) can travel but must be accompanied during travel by an adult who has attained the age of eighteen(18) and has full civil capacity. When a child has an adult passenger for company during travel, a ticket in the same class of service as the ticket of the accompanying adult must be purchased for the child.
A child who has attained the age of five(5) but is under the age of twelve(12) can travel alone without being accompanied by an adult passenger, provided our prior consent is granted, the applicable unaccompanied ticket is purchased and the unaccompanied minor service fee is paid. There is an upper limit on the number of unaccompanied minors who have attained the age of five(5) but are under the age of 8 allowed on each flight. Therefore, we have the right to refuse carriage of one or more unaccompanied minors.
A teenager who has attained the age of twelve(12) but is under the age of eighteen(18) can travel alone and can request unaccompanied minor service. For related rules on the carriage of unaccompanied minor, please check with us, our Authorized Sales Service Agents or our Authorized Ground Handling Service Agents.
7.2.3 We will provide transportation services to the disabled persons that meet the conditions on air travel in accordance with the applicable laws and regulations on the air transportation of the disable persons released by the competent civil aviation authorities.
7.3 Refund in the case of refused carriage
A refund can be made to any person who is refused carriage or whose reservation is cancelled for any reason specified in the preceding paragraphs of Article 7 in accordance with Article 11.3.
CARRIAGE OF BAGGAGE
8.1 Restrictions on the packing, volume and weight of baggage
8.1.1 Checked baggage
184.108.40.206 Your checked baggage should be packed, locked and bundled properly and securely enough to sustain pressure for safe handling and carriage under normal conditions. Failure to meet our requirements on packing might result in our refusal to carry your baggage, or even if we accept your checked baggage for carriage, we will not be responsible for making compensation to you for any possible damage that might occur as a result of such failure.
220.127.116.11 You should mark the inside and outside of your checked baggage with your name or other personal labels.
18.104.22.168 Upon delivery to us of your baggage which you wish to check in, we will issue a baggage identification tag for each piece of your checked baggage.
8.1.2 Unchecked baggage
We will specify the maximum dimensions and/or weight of hand baggage taken into the cabin. Each First Class/Business Class passenger can carry two (2) pieces of hand baggage, with each weighing no more than eight (8) kilos (17 lbs.). Each Economy Class passenger can carry up to one piece of hand baggage that weighs no more than five (5) kilos (11 lbs.). The linear dimensions of each piece of hand baggage shall not exceed 55 centimeters (22 in.) in length, 40 centimeters (16 in.) in width and 20 centimeters (8 in.) in height, which ensures that the hand baggage can be stowed in the closed overhead compartment or fit under the seat in front of you onboard the aircraft. Any baggage that cannot be stowed in the overhead compartment or fit under the seat, or baggage that is overweight or oversized, or baggage that we consider could jeopardize safety should be carried as checked baggage.
22.214.171.124 Extra seat baggage
If your baggage, like delicate musical instruments, is not suitable for carriage inside the cargo compartment and is not in compliance with the regulations specified in 8.1.1 and 126.96.36.199, you shall inform us in advance and take your baggage into the cabin as extra seat baggage subject to our consent, and the baggage occupying each seat shall weigh no more than 75 kilos (165 lbs.) and exceed the 100 cm (40 in.) in length, 60 cm (24 in.) in width and 40 cm (16 in.) in height. You shall pay for such baggage separately and take custody of such baggage by yourself.
8.2 Free Baggage Allowance and Excess Baggage
8.2.1 Free Baggage Allowance
188.8.131.52 Your free checked baggage is subject to our conditions and limitations. The free baggage allowance for adults and children traveling in First Class is 40 kilos (88 lbs.). The free baggage allowance for adults and children traveling in Business Class is 30 kilos (66 lbs.). The free baggage allowance for adults and children traveling in Economy Class is 20 kilos (44 lbs.). The free baggage allowance for Infants is 10 kilos (22 lbs.).
184.108.40.206. If your class of travel is changed on an involuntary basis, your free baggage allowance is based on your original class of travel booked.
220.127.116.11 For the domestic segment of an international travel, the free baggage allowance for each passenger on international/regional routes applies.
8.2.2 Excess baggage
18.104.22.168 I If your baggage is not in compliance with our free baggage allowance policies or exceeds the maximum limits on weight, size and number of pieces, you need to pay the excess baggage fee for the part of your baggage in excess or the part of your baggage that is not in compliance with our free baggage allowance policies.
22.214.171.124 We will issue for you the proof of fee collection when we collect the excess baggage fee from you.
126.96.36.199 The excess baggage fee per kilo is 1.5% of the highest normal direct adult one-way Economy class fare which is applicable on the day the Excess Baggage Ticket is issued. Payment of the excess baggage fee should be made in RMB, and the amount should be rounded off.
8.3 Baggage acceptance
8.3.1 Right to Refuse Carriage
188.8.131.52 We will refuse to carry as baggage the items described in Article 8.5 and Article 8.6 and we may refuse further carriage of any such items upon discovery.
184.108.40.206 We may refuse to carry as baggage any item considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort and convenience of other passengers.
220.127.116.11 Baggage should be packed based on our requirements; otherwise we can refuse to accept your baggage for carriage.
8.3.2 Right of Search
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not on the ground, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in Article 8.5.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Article 8.5.2. If you fail to comply with such request we may refuse to carry you and your baggage. In the event a search or scan causes harm to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such harm or damage unless such harm or damage is attributable to our fault.
8.4 Collection and delivery of checked baggage
8.4.1 You should claim your checked baggage at your destination or stopover as soon as possible. Should you fail to claim your baggage within 3 months after the day of arrival, we will dispose of it without further notice or any liability to you. If perishables are included in your baggage, we will have the right to dispose of it within 72 hours after the arrival of your baggage.
8.4.2 Only the person that holds the baggage identification tag has the right to claim checked baggage. When necessary, we will inspect passengers’ tickets. We shall not be held responsible for any losses and costs arising from the situation where you are not the person who actually claims your checked baggage.
8.4.3 If the person claiming the checked baggage is unable to present the baggage check and the baggage identification tag, we will deliver the baggage to such person only if he or she establishes to our satisfaction his or her right to the baggage.
8.4.4 Y Your checked baggage will be carried on the same flight as you to the largest extent possible, except the situation it has to be carried on a different flight for reasons of operations, safety and security. If your checked baggage is put onto a subsequent flight due to reasons on our part, we will be responsible for delivering the baggage to you. We will not collect any baggage safekeeping fee from you if your baggage is delayed due to reasons mentioned above.
8.5 Items unacceptable as baggage
8.5.1 You must not include in your baggage, whether as checked baggage or unchecked baggage:
18.104.22.168 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO-TI) and in the International Air Transport Association (IATA) Dangerous Goods Regulations (IATA-DGR), and in our regulations, in particular, items that are prohibited from being carried, including explosives, gases (including combustible, non-combustible and non-toxic gases, toxic gases, compressed gases), combustible substances (including combustible liquids, combustible solids like lighters and matches), substances that could ignite by themselves or could ignite when meeting water, oxidant and organic peroxides, poisonous substances, infectious substances, radioactive or magnetized materials, corrosive substances, and threatening or irritating substances.
22.214.171.124 Items the carriage of which is prohibited by the applicable laws, regulations or orders of China;
126.96.36.199 Items which do not meet the requirements specified in the definition of “Baggage” in 1.29 of these Conditions of Carriage, or the following items which are prohibited from carriage: items which are dangerous and unsafe, items which are unacceptable for carriage because of their weight, size, packaging, shape or nature, other items prohibited by the government, live animals (other than small pet animals, guide dogs and hearing dogs specified in 8.8.7 and 8.8.8 of these Conditions of Carriage), breakable, fragile and perishable items and items emitting unmistakable pungent odors (like seafood and durian), anaesthetizing and offensive substances or items of similar nature.
8.5.2 Guns or their major spare parts (including guns for military, civil and public affairs uses; pistols, rifles, submachine guns, machine guns, anti-riot guns, air guns, anesthesia injection guns, gun samples, gun props, steel ball guns, tear gas guns, stun guns, etc.); ammunitions; ordnances, police instruments and their major spare parts (police batons, military or police daggers and bayonets, etc.), implements prohibited by the government (implements with electric shocks and implements that can serve defensive purposes); knives and other items highly controlled by the government (crossbows, daggers, triangular knives, triangular cutters for machining purchases, knives with self-locking devices, single-edged knives shaped like but longer than dagger, double-edged knives, triangular sharp knives, etc.), other similar items or replicas of the above items.
But firearms and ammunitions for hunting and sporting purposes can be accepted as checked baggage, subject to the requirements set forth in Article 8.8.3.
8.6 Items prohibited from carriage as or in Checked Baggage
8.6.1 Lithium batteries and lithium battery mobile power packs (like Charger Pal) are prohibited from carriage as or in Checked Baggage. But each passenger can carry as or in Hand Baggage the lithium batteries and lithium battery mobile power packs (like Charger Pal) of the following specifications:
Subject to our consent, you can carry with you two lithium batteries whose power capacity is above100Wh (watt hours) but below 160Wh (watt hours) and whose lithium content is above 2 grams but below 8 grams; or up to two lithium batteries the power capacity of which is above 50Wh (watt hours) but below 100Wh (watt hours) each and the lithium content of which is above 1 gram but below 2 grams each; or up to two lithium battery mobile power packs (like Charger Pal) which are considered standby lithium batteries and whose power capacity cannot exceed 160Wh each, irrespective of the power capacity of each individual mobile power pack.
Lithium batteries and lithium battery mobile power packs (like Charger Pal) which are not clearly and intelligibly marked are prohibited strictly from carriage. Lithium batteries and lithium battery mobile power packs (like Charger Pal) not for personal uses are strictly prohibited from carriage. It is strictly forbidden to use lithium battery power packs (like Charger Pal) during flight.
8.6.2 If you include in your baggage the items specified in Article 8.5 and 8.6 which are prohibited from inclusion in baggage or carriage, we will not be held responsible for the loss of or damage to such items or confiscation of such items by government units, airport authorities or security check authorities which perform any actions with respect to the entry, exit or transit of such baggage.
8.7 Items you are NOT recommended to include in checked baggage for carriage
We do not recommend you to include in your checked baggage important documents and materials, valuable items like negotiable papers, money, jewelry, precious metal and precious metal product, curio, painting and calligraphic works, mobile phone, computer, camera, video camera, personal electronic device and samples, travel identification documents and prescribed medicine to be taken regularly. The above items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.
8.8 Items restricted from carriage
Items described below can be accepted for carriage only when they are arranged in a way that meets our Conditions of Carriage and when we give our consent.
8.8.1 We recommend that precision instruments and electric devices be carried as cargo. If they are carried as checked baggage, they must be properly packed, their weight is not factored into the free baggage allowance, and baggage fee must be paid for such baggage separately based on the standards on excess baggage fee collection.
8.8.2 If your item like precision instrument is not fit for carriage in the cargo compartment of the aircraft and is not in compliance with 188.8.131.52 of these Conditions of Carriage, you shall inform us in advance and can take the item into the cabin as baggage occupying extra seat subject to our consent, and go through the required formalities pursuant to 184.108.40.206.
8.8.3 Firearms and ammunitions for hunting and sporting purposes shall be carried as checked baggage. Firearms must be unloaded with the safety catch on, and suitably packed in a way that complies with our regulations. Carriage of firearms and ammunitions is subject to the regulations of ICAO and IATA specified in Article 8.5 of these Conditions of Carriage or the applicable laws and the regulations of the country or region of entry, exit and transit and our regulations. Such items do not count in the free checked baggage allowance but are subject to excess baggage fees separately.
8.8.4 Sharp tools and blunt tools, such as kitchen knives, fruit knives, meal knives, knife for handicraft production, scissors, files, axes, hammers and clubs, except knives and other items that are highly regulated by the government, should be carried in checked baggage.
8.8.5 Dry ice, liquid drinks, cosmetics containing alcohol
8.8.5 Dried ice, liquid beverage and cosmetics containing alcohol
8.8.6 Electric wheelchair that passenger uses during travel because the passenger becomes less mobile due to illness, health and age or due to leg bone fracture.
8.8.7 Small Animals
220.127.116.11 When it comes to the carriage of small animals (domesticated pet dogs and pet cats only; not including animals prone to attack and harm people like bulldog and Tibetan mastiff), an application for carriage must be made in advance and a quarantine certificate must be provided, and small animals can only be carried after we grant our consent.
18.104.22.168 You must ensure that your small animal is properly crated, the animal container meets our requirements, and your animal is accompanied by a valid animal vaccination certificate, entry permit, and other documents required by the country or region of entry or transit, failing which your animal will not be accepted for carriage. We reserve the right to determine the manner of carriage and to limit the number of small animals which are carried on a flight. Such carriage shall be subject to additional conditions specified by us.
22.214.171.124 The small animal and its container and food do not count in your free baggage allowance, but are subject to separate excess baggage fee based on the applicable standards.
126.96.36.199 We will have no liability for the injury to or loss, sickness or death of an animal, unless such injury or loss, sickness or death of the animal is attributable to our fault.
188.8.131.52 You are liable for all damages or injuries which your animal might cause to other passengers or us.
8.8.8 Guide Dogs, Hearing Dogs
184.108.40.206The carriage of guide dogs and hearing dogs is subject to the applicable laws and regulations on the air transportation of the disabled persons released by the competent civil aviation authorities. We will provide transportation services to passengers, guide dogs and hearing dogs that meet the requirements.
Request for the carriage of a guide dog or hearing dog accompanying a vision-impaired or hearing-impaired person who meets the conditions on air travel must be made with us no later than 48 hours before flight departure. If we can provide the service requested, we will reply to you within 24 hours. The guide dog or hearing dog can be taken into the cabin by the vision-impaired or hearing-impaired passenger. Guide dogs and hearing dogs can be carried free of charge, and do not count towards the free baggage allowance.
220.127.116.11 The passenger is liable for all damage or injuries which a guide dog or hearing dog might cause to other passengers or us.
SCHEDULE, DELAY AND CANCELLATION OF FLIGHT
9.1.1 The flight times and aircraft types shown in timetables may change between the date of publication and the day when you actually travel. We do not guarantee flight times and aircraft types for you and they do not form part of your contract of carriage with us.
9.1.2 Before we accept your ticket reservation, we will notify you of the scheduled flight time in effect at the time, and the scheduled flight time will be shown on your ticket. We may need to change the scheduled flight time subsequent to the issuance of your ticket. If you provide us with contact information, we will endeavor to notify you of any such changes. If, after you purchase your ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternative flight acceptable to you, you will be entitled to a refund in accordance with Article 11.2.
9.2 Cancellation, rerouting, delay, etc.
9.2.1 We will take all measures that could reasonably be required to avoid delay in carrying you and your baggage. We shall not be liable if we have taken all measures that could reasonably be required or it has been impossible for us to take such measures.
9.2.2 Except as otherwise provided for by law, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall offer you the following options:
18.104.22.168 We can carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
22.214.171.124 we can, within a reasonable period of time, re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fares and charges for the revised routing are lower than what you have paid, we shall refund the difference; or
126.96.36.199 we can make a refund in accordance with the provisions of Article 11.2.
9.2.3 Upon the occurrence of any of the events set out in Article 9.2.2 , except as otherwise provided for by applicable law and these Conditions, the options outlined in Article 188.8.131.52 through 184.108.40.206 are the sole and exclusive remedies available to you and we shall have no further liability to you.
9.2.4 If we are unable to provide the previously confirmed seat, we shall provide compensation to the affected passenger in accordance with applicable laws and our regulations.
9.3 Assistance in the case of flight disruption
9.3.1 Flight status information, meals and accommodations
220.127.116.11 If your departure flight is delayed or canceled in the city of origin due to reasons on our part related to aircraft maintenance, flight rescheduling and crew, we will provide flight status information, meals and accommodations.
18.104.22.168 If your departure flight is delayed or canceled in the city of origin due to reasons related to weather, unexpected event, air traffic control, security, and passenger check which are outside our control, we will provide flight status information and help arrange meals and accommodations for you, and you shall be responsible for all related expenses incurred.
22.214.171.124 We will provide meals or accommodations to you if, for any reasons, your flight is delayed or canceled in the agreed stopping place or your domestic flight is diverted.
9.3.2 Compensation in the case of flight delay
126.96.36.199 Conditions and standards on the compensation
If your flight is delayed due to reasons on our part related to aircraft maintenance, flight rescheduling and crew, we will provide compensation based on the actual situations of delay. If the actual length of delay is four(4) hours or more, but less than eight(8) hours, the compensation for each passenger is RMB 200. If the actual length of delay is eight(8) hours or above, the compensation for each passenger is RMB 400.
188.8.131.52 Methods of compensation
Different methods of compensation are used. We will make compensation in any one of the forms including cash, discount for ticket purchase or PhoenixMiles kilometers, subject to your consent and selection.
9.3.3 Certificate of flight delay or cancellation
We can issue for you a written certificate of flight delay or cancellation at your request.
10.1 We tend to overbook flights on which, historically, seats go empty in order that more passengers can have easier access to the flights they desire.
10.2 When overbooking occurs, we will, at the airport, look for volunteers who are willing to take a later flight or cancel their journey. In case there are not enough volunteers, we can deny boarding to some passengers.
10.3 In case you are unable to travel on your booked flight due to overbooking, we will either put you onto the next earliest available flight or offer you a refund of the fare charged and provide you with reasonable compensation.
11.1 We will refund a Ticket or any unused portion of a Ticket, in accordance with our applicable rules on fares or Tariff, subject to the following regulations:
11.1.1 Except as otherwise provided for in this Article, we can make a refund either to you or to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment and satisfactory ID.
11.1.2 If you are not the person who paid for the ticket and the restrictions on refund are specified on the ticket, we will make the refund to the person who paid for the ticket or the appointee of the person who paid for the ticket in the original way the payment was made.
11.1.3 You can get refund only after you return the “Itinerary/Receipt of Electronic Ticket for Air Transport” to us.
11.2 Involuntary refund
11.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund is subject to the following regulations:
184.108.40.206 If no portion of the ticket has been used, we will make a refund on the amount of the fare;
220.127.116.11 If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, provided that the refund shall not exceed the total fare paid.
11.3 Voluntary refund
11.3.1 If refund on your ticket is allowed based on the conditions of use of your ticket and the reasons for refund are not those set out in Article 11.2, the amount of the refund will be subject to the following regulations:
18.104.22.168 If no portion of the ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees;
22.214.171.124 If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any reasonable service charges or cancellation fees.
11.3. 2 Passengers who are revolutionary disabled servicemen or former police officers disabled in line of duty will not be charged the refund fee.
11.3.3 For refund on child fare ticket, no refund fee is charged. For refund on adult fare ticket which has been paid for a child, the conditions of ticket use shall apply.
11.3.4 For refund on infant ticket, no refund fee is charged.
11.4 Right to refuse refund
11.4.1 We may refuse your request for refund after the validity period of your ticket has expired..
11.4.2 If you decide, at your own discretion, to interrupt your journey at any of the Agreed Stopping Places, you will not get a refund for the rest of the travel.
11.5 By whom ticket refundable
Voluntary refund will be made only by the carrier which originally issued the ticket or by its agent if so authorized.
11.6 Refund made to the original channel of payment
Refund will be made to the original channel of payment for ticket fare.
CONDUCT ONBOARD AIRCRAFT
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint during flight or removal from the aircraft prior to departure or on arrival . You may be disembarked and refused onward carriage at any point and you may be prosecuted by local authorities for offences committed on board the aircraft.
12.2 Electronic devices and other types of device
For safety reasons, we forbid or limit the use onboard the aircraft of any electronic devices, including, but not limited to, lithium battery mobile power packs (like Charger Pal), mobile phones, laptop computers, wireless network adaptor, portable recorders, portable radios, CD players, electronic game or transmitting devices like radio controlled toys and walkie-talkies, except the cases where such use is consented to by our crew. However, the use of hearing aid and cardiac pacemaker is allowed.
12.3 Non-smoking flight
All our flights are non-smoking flights. Smoking is prohibited in all areas of the aircraft. This prohibition includes the use on board the aircraft of the electronic or synthetic vapor smoking devices.
12.4 Seat belt
While in your seat on board the aircraft, you have the obligation to fasten your seat belt during the entire flight.
ARRANGEMENTS FOR ADDITIONAL SERVICES
13.1 If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party, such as ground transportation, hotel reservation or car rental, we do so only as your agent and we take no responsibility for the availability or the quality of such services. The terms and conditions of the third-party service provider will apply.
13.2 If we provide ground transportation for you, these Conditions of Carriage shall not apply to such ground transportation.
14.1. You must comply with the laws of the People’s Republic of China and all the regulations, orders and demands, requirements and instructions of the government, and subject yourself to all security checks by the government units, airport authorities and us.
14.2 You must produce all valid travel documents that comply with the laws of China, and all the regulations, orders and demands, requirements and instructions of the government. If you fail to produce such documents or the documents you produce do not comply with such laws, regulations, orders, demands, requirements, rules or instructions, we reserve the right to deny you the carriage.
14.3 If required, you shall attend inspection of your Baggage by competent authorities. We are not liable to you for any loss or damage incurred if you fail to attend such inspection.
14.4 You shall accept any security inspection which is required or which needs to be performed by government officials, airport staff, other carriers or us. We will not be responsible to you for any physical harm to you or any loss of or damage to your articles in the course of such inspection, unless such harm, loss or damage is caused by our fault.
Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket, is regarded as a single operation. However, your attention is drawn to Article 16.1.
LIABILITY FOR DAMAGE
16.1 Our liability for damage to you is subject to our Conditions of Carriage. The liability to you of another carrier involved in your journey is subject to the Conditions of Carriage of that carrier in question.
16.2 We will be liable for only the damage caused during carriage by air according to law. If we issue a ticket or if we check baggage for carriage on another carrier, we do so only as agent for the other carrier. Nevertheless, with respect to checked baggage, you may make a claim against the first or last carrier shown on the ticket or baggage check.
16.3 We are not liable for any damage caused to you arising from our compliance with applicable laws or government rules and regulations, or from your failure to comply with the same.
16.4 Except otherwise provided for in these Conditions, we shall be liable to you only for proven losses and costs in accordance with applicable laws and regulations. We will not be liable to you for any indirect or consequential losses.
16.5 If any fault on your part causes or contributes to the damage, we should be exempted from our liability for damage or our liability for damage should be reduced, in accordance with the applicable laws.
16.6 Our Contract of Carriage, including these Conditions of Carriage and exclusions or terms on limited liability specified therein, also applies to our authorized agents and our employees who act on our behalf. In no circumstance shall the aggregate amount of compensation made by us or our authorized agents and our employees who act on our behalf be higher than the amount of our own liability, if any.
16.7 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable law unless expressly so stated.
16.8 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable law unless expressly so stated.
16.9 We are not responsible for any losses to your damage arising from the character, quality and defects of your baggage.
16.10 If your checked baggage is lost, we will make compensation based on the actual weight of your baggage. Where the weight of the baggage cannot be determined, we will make compensation based on the free checked baggage allowance shown on your ticket.
16.11 If your checked baggage is damaged, we will make compensation based on its reduced value or the cost of its repair.
16.12 We are not liable for any damage caused by your baggage or its contents. You shall be liable for any damage caused by your baggage or its contents to other people and property, including other baggage or contents thereof and our property.
16.13 We shall have no liability whatsoever for damage to the items prohibited from carriage as baggage or in checked baggage under Article 8.5 and 8.6 of these Conditions of Carriage. If you include in your checked baggage the items specified in Article 8.7 of these Conditions of Carriage which you are not recommended to include in your checked baggage, such items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.
16.14 If your checked baggage is damaged, we will make compensation based on its reduced value or be responsible for the expenses arising from its repair.
16.15 When we compensate you for the loss of or damage to your baggage, we will also make a refund on the excess baggage fee you have paid.
TIME LIMIT FOR COMPLAINT
17.1 Acceptance of checked baggage by the passenger who holds the baggage identification tag without complaint at the time of delivery is preliminary evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage, unless the passenger proves otherwise.
17.2 If your checked baggage is damaged, you must complain in writing to us immediately upon your discovery of the Damage and at the latest, within seven (7) days from the date on which your checked baggage is delivered.
17.3 If your checked baggage is delayed, you must submit your claim to us in writing within twenty-one (21) days after your checked baggage is delivered to you.
17.4 If no complaint is made within the time specified in Article 17.2 and 17.3, no action shall lie against us.
18.1 Carriage of you and your baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These other regulations and conditions could vary from time to time and are important. They concern, among other things, the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on the use of electronic devices, the onboard consumption of alcoholic beverages, etc.
18.2 The title of each Article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
18.3 These Conditions of Carriage is governed by the laws of the People’s Republic of China.
18.4 This article is written in Chinese and has been translated into English. In case discrepancies between the Chinese version and the English version, the Chinese version shall prevail.
EFFECTIVENESS AND MODIFICATION
19.1 These Conditions of Carriage will become effective from January 1, 2017. The Dalian Airlines General Conditions of International Carriage for Passenger and Baggage we published on August 10, 2012 are rescinded at the same time.
19.2 We have the right to modify these Conditions of Carriage, regulations of carriage, tariffs and charges without prior notice. But modifications do not apply to carriage that has already begun before such modifications are made.
Our official corporate name: Dalian Airlines Limited
Two-letter code: CA
Service Hotline: (0086-10) 95583
North Americas: +1-800-882-8122
South Korea: 001-800-86-100-999
Post mail: Customer Relations Center, Product Service Department, R4004, F4, Air China
Tianzhu West Road, Tianzhu Airport Economic Development Zone
Shunyi District, Beijing
Postal code: 101312
OR: Dept. of operation standard, service quality and flight technology,No.100,Yingke Road, Ganjingzi District, Dalian, Liaoning Province, China
Postal code: 116033